Returns & Exchanges

At Cool Bamboo, we want you to be completely satisfied with your sustainable purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the unused items in their original eco-friendly packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.